Subscriptions and billing

Manage a paid subscription through the store that billed you. Deleting Vocapi or your account does not cancel the subscription.

Cancel a subscription

App Store

1. Open your iPhone’s Settings and tap your name.
2. Open Subscriptions and choose Vocapi.
3. Tap Cancel Subscription and follow the instructions.

If there is no cancellation button, check whether the subscription already shows an expiry date. Apple’s cancellation guide also covers other devices and subscriptions you cannot find.

Google Play

1. Open Subscriptions in Google Play using the Google account that made the purchase.
2. Choose Vocapi, then Cancel subscription.
3. Follow the instructions to confirm.

See Google’s cancellation guide if the subscription is missing or you need help with the steps.

After cancelling

Cancelling stops the subscription from renewing. For a paid subscription, access continues through the period you have already paid for. Check the store’s subscription details for the expiry date.

Restore a purchase

In Vocapi, open Settings, tap your account card, then choose Restore Purchases on Account & plan.

If your purchase still is not recognised, contact support and tell us which store you used and what the app shows.

Request a refund

Start with the store that billed you:

• App Store: sign in to Apple’s Report a Problem, choose Request a refund, and select the purchase. Apple’s refund instructions explain the process.
• Google Play: follow Google’s refund request instructions.

Eligibility depends on the purchase and the store’s policy. If you believe there was a billing error and the store cannot help, contact us. We will advocate for you where we can.