Audio and reminders

I cannot hear the audio

1. Check your iPhone’s silent mode. Vocapi’s audio respects it.
2. Check the mute control on the review screen.
3. Check your network connection. Review audio streams when first played.

If the problem continues, contact support. Tell us which screen or card had no sound and whether other audio in the app plays.

My learning reminder did not arrive

1. In Vocapi, open Settings → Learning reminders and check that Study reminder is on.
2. Check that your phone allows notifications from Vocapi.
3. Check your device’s timezone, then open Vocapi with a network connection so it can sync.

Reminders use the timezone most recently synced by an active device on your account. If you use several devices, activity on another device can update that timezone. Changes made offline reach Vocapi when you reconnect.

If these settings are correct, contact support with your device model, operating system, and the reminder time you selected.