Support

The fastest path depends on what you need. Use the details below to help us route your request.

Contact us

Email support@vocapi.app. Include:

• Your device (e.g., "iPhone 14, iOS 18") and the app version (Settings → About).
• The language you were studying and which screen you were on, if relevant.
• A description of what you expected versus what happened.

Report a security vulnerability

Do not open a public GitHub issue or share exploit details publicly. Emailsupport@vocapi.app with the subject "Vocapi security vulnerability report". Include:

• The affected product, URL, app version, device, or environment.
• A description of the vulnerability and its potential impact.
• Minimal steps to reproduce it or a proof of concept.
• Whether you observed another person's data or signs of active exploitation.
• An optional suggested fix and your preferred contact or credit details.

Remove passwords, access tokens, API keys, personal data, and real user data from logs, screenshots, and examples. If sensitive material is essential, describe what you need to share instead of attaching it to the initial email.

Test only accounts, data, and devices you own or have explicit permission to use. Do not access, change, download, retain, or share another person's data; disrupt service or destroy data; use social engineering or physical attacks; conduct denial-of-service or high-volume automated testing; or test third-party services under this policy. Follow each provider's own disclosure policy. Stop testing and report promptly if you encounter credentials, secrets, or another person's data.

We review reports based on impact and exploitability and coordinate validation, remediation, and disclosure when appropriate. Timing depends on the issue; we do not promise a particular acknowledgement, remediation, or disclosure deadline. This is not a bug bounty or payment program. It does not grant legal authorization or immunity, and it does not promise public credit.

Frequently asked questions

I work with a language community and want to contribute

Reach out with the language, your relationship to it, and what you hope to build. Before any content work begins, we will discuss authority, rights, attribution, review, withdrawal, and compensation where applicable. You can read our proposed approach on thestewardship page.

How do I cancel my subscription?

Subscriptions are billed by the App Store (iOS) or Google Play (Android) — they own the cancel flow.

• iOS: Settings → your name → Subscriptions → vocapi → Cancel Subscription.
• Android: Google Play → Profile picture → Payments & subscriptions → Subscriptions → vocapi → Cancel.

Uninstalling the app does not cancel a subscription. If you cancel mid-period, you keep access until the period ends.

How do I get a refund?

Refunds are handled by Apple or Google directly:

• iOS: reportaproblem.apple.com
• Android: Google Play → your purchase → Request a refund.

If you believe there was an error and the store can't help, email us — we will advocate for you where we can.

How do I delete my account?

In the vocapi app: Settings → Delete account. The action is immediate and removes your auth account and learning records from our database. Third-party diagnostic and transaction records follow the retention periods in our Privacy Policy. If you have an active subscription, cancel it separately through the App Store or Google Play (see above).

I'd like an export of my data

Email us at the address above with the subject "Data export request" from the email associated with your account. We will package your learning data (reviews, lessons, progression, preferences) and send it within 30 days.

I found a bug or have a feature suggestion

Email us. Bug reports with a clear description of the steps to reproduce and the version number get fixed faster. Feature suggestions are read by the Vocapi team.

Notifications are not arriving

1. Check that the daily reminder is enabled in Settings inside the app.
2. Check OS-level notification permission for vocapi in your phone's Settings app.
3. Confirm your device timezone is correct — reminders fire in your local time.
4. If none of the above resolves it, email us with your device model and OS version.

The audio is silent or won't play

1. Check the silent / ring switch on iOS — audio respects it.
2. Check the in-app mute toggle on the review screen.
3. Make sure you have a network connection (audio streams on first play).

I'm a researcher, educator, or partner organization

For research collaborations, classroom partnerships, language revitalization organizations, and similar inquiries: email us at the address above with "Partnership inquiry" in the subject. Include your organization and what you are working on.

Privacy or legal request

See our Privacy Policy for how data is handled and your rights. For privacy requests specifically (access, correction, deletion under GDPR / CCPA / similar): email privacy@vocapi.app.